Keep Watch Over Your Home Anywhere, Anytime

With Mobile LIVECam LJ-M69, you can monitor your home remotely via your 3G Phone.

Benefits

• Easy setup. No installation required – simply insert a dedicated 3G SIM Card into Mobile LiveCam .
• True mobility with integrated battery that gives you approximately 300 hours of standby time.

Features

1. Built-in rechargeable battery with approximately 300 hours standby time (subject to network status).
2. Support recording via MicroSD Card.
3. Pan and tilt right/left 45°, upward 40°, downward 5°.
4. 3X digital zoom.
5. Microphone with two-way/one-way voice communication for more interaction.
6. Sound volume and brightness adjustment.
7. Automatic night mode activation.
8. Invite up to 20 users to view your camera with password access control.
9. Control via user interface and SMS commands.
10. Access your camera even when overseas (prevailing IDD charges apply).

Camera Specifications

• Camera dimensions: approximately 136mm(W) x119(L) x 89mm(H).
• Weight: approximately 263g with integrated battery.
• Camera: 0.3 megapixel (solar/infrared dual mode).
• Built-in rechargeable battery with approximately 300 hours standby time (subject to network status).

User Guide

1. Getting started

2. Camera & Speaker adjustment during video viewing

Press number keypad to adjust the camera:

• Pan
  - '2' - upwards
  - '3' - zoom in
• Brightness
  - '7' - reduce
  - '9' - increase
• Tilt
  - '5' - reverse image 180 degrees
• Volume
  - '#' - increase
  - '*' - decrease

3. Managing your camera by administrator only

A. Via Video Call
(After the video call is connected, the Administrator should press '0' to enter the main menu)

• To add users:
  Step 1 : Press '1' to add users
  Step 2 : Enter the phone number of the new user
  Step 3 : Press '*'
  Step 4 : Press '*' to confirm
  Step 5 : Press '#' to cancel the operation and return to main menu
• To delete users
  Step 1 : Press '2' to delete users
  Step 2 : Press '*' to scoll the page down
  Step 3 : Select the serial number of the phone number that you want to delete
  Step 4 : Press '*' to confirm the deletion
  Step 5 : Press '#' to cancel the operation and return to main menu
• To change PIN
  Step 1 : Press '3' to change PIN
  Step 2 : Enter the current 4-digit PIN, followed by '*'
  Step 3 : Enter the new 4-digit PIN, followed by '*'
  Step 4 : Press '*' to confirm
  Step 5 : Press '#' to return to main menu if you have entered a wrong PIN
• To change Administrator number
  Step 1 : Press '4' to change Administrator number
  Step 2 : Enter the new Administrator number, followed by '*'
  Step 3 : Press '#' to cancel the operation and return to main menu
• Video Recording
  Step 1 : Press '5' for video recording
  Step 2 : You will see the remaining memory and duration available in the MicroSD card
  Step 3 : Enter the number of minutes for recording, followed by '*'
  Step 4 : Press '*' to begin recording

Note:

1. After you enter the period you want to record, the Mobile LIVECam will end the current video call and enter video-recording mode.
2. Maximum recorded video file size is 3 hours.
3. If the recorded time is longer than 3 hours, the recording will be split into several files.
4. Recording time depends on memory card storage.
5. An incoming video call during the recording will cause the Mobile LIVECam to stop recording and send an SMS to the Administrator and then continue with the incoming call.
6. The administrator will receive an SMS sent by Mobile LIVECam when the video recording is finished, when the memory is full, or when the video recording fails for other reasons
7. The file will be saved in the MicroSD Card and named yyyymmddhhmm_xx.3gp, where
   yyyymmddhhmm represents the year, month, date, hour and minute
   xx represents the serial number

B. Via SMS commands to Mobile LIVEcam usim with SMS notifications
* SMS notifications initiated from the Mobile LIVECam USIM is chargeable on a pay-per-use basis of $0.05 each under your Mobile LIVECam account.

4. SMS notifications for exceptional scenarios

* SMS notifications initiated from the Mobile LIVECam USIM is chargeable on a pay-per-use basis of $0.05 each under your Mobile LIVECam account.

Frequently Asked Question

All About Mobile LIVECam

Service Requirement

1. Who is eligible for this service?
2. What do I need in order to use the service?
3. What is the list of mobile phones that are compatible with this service?

Usage

1. How do I view the camera?
2. How can I control the camera?
3. Who is the administrator of the camera?
4. Can I assign the administrator's right to another mobile number?
5. Who can I invite to view my camera(s)?
6. How many numbers can I add to my access list?
7. Is there a time lapse in viewing the camera?
8. Is there a recording feature?
9. How long can I view the camera per session?
10. How many cameras can a customer subscribe to?
11. How many people can access to the same camera at any one time?
12. What is infrared mode?
13. How do I make changes to the access list?
14. Can I use the service and view the camera installed at home when I am overseas?
15. Can I bring the Mobile LIVECam and use it overseas?
16. Why is there a difference in the SMS command for setting Camera Beep Alert?

PIN Management

1. What is my Mobile LIVECam's default PIN?
2. How can I change the Mobile LIVECam PIN?
3. What will happen if I enter the wrong PIN?
4. How do I manage the access rights to my Mobile LIVECam?
5. What shall I do if I forget the PIN or the Administrator number?

Charges

1. What is the Mobile LIVECam service subscription fee?
2. Will I get billed for video recording?
3. I received SMS notifications from the Mobile LIVECam Camera, do I need to pay for it?
4. As the administrator of the Mobile LIVECam, is there any other charges that I may incur?

Billing

1. How much do I have to pay each time I access my Mobile LIVECam?
2. Will I be billed when the invited party accesses to view my Mobile LIVECam?

Application

1. Where can I go in order to subscribe to this service?
2. What are the documents required for verification?
3. Do I need to make any payment at the point of sign up?

Activation

1. How long does it take to activate the Service?

Cancellation of Application

1. Can I cancel the application and return the camera?

Terms and Conditions

1. Is there any minimum subscription period?
2. Is there any equipment contract period?

Camera Related

1. What is the price of the camera?
2. What are the specifications of the cameras?
3. Will the access list & PIN be affected if I reset the camera?
4. What is the use of the 'CLEAR' button?
5. Is there any warranty for the camera?
6. Can I use my own camera?

Termination

1. Where can I do the termination for the LIVECam service?
2. How long does it take to terminate the service?
3. Will there be any pro-ration of the bill?

Trouble Shooting

1. Why can't the Mobile LIVECam be powered on?
2. Why can't I initiate a video call to the Mobile LIVECam?
3. Why isn't the communication stable when I dial video calls iin some places?
4. Why isn't there any notifying tone when I dial up a video call?
5. Why is there echo when using the Mobile LIVECam in some places?
6. Why can't the handset display the main menu and/or control the Mobile LIVECam by sending SMS?
7. Why can't the video call be connected when the Mobile LIVECam works properly?

All About Mobile LIVECam

1. What is Mobile LIVECam?

   This is a surveillance service that allows users to monitor their homes remotely via their 3G mobile phones.

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Service Requirement

1. Who is eligible for this service?

   This service is applicable to all local 3G mobile phone users with 3G video call enabled mobile plans and handsets. For non-Globalcctvsec 3G Postpaid customers, you can still enjoy Globalcctvsec's Mobile LIVECam by signing up with your NRIC at any Globalcctvsec hello! store.

2. What do I need in order to use the service?

   You simply need to sign up for a Mobile LIVECam subscription plan and purchase a Mobile LIVECam. With a 3G Mobile Phone, you will be able to use the service.

3. What is the list of mobile phones that are compatible with this service?

   All 3G mobile phones with video call capability and DTMF (dual tone multi frequency) enabled are compatible for use with the service. DTMF is the signal that you generate to the phone company when you press an ordinary telephone's touch keys.

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Usage

1. How do I view the camera?

   You can view the camera by initiating a video call from any 3G mobile phone to the Mobile LIVECam number.

2. How can I control the camera?

   Users can control the camera via their 3G mobile phone numeric keypad to:

   • navigate up (2), down (8), left (4), right (6)
   • zoom in (3) /zoom out (1)
   • reduce brightness (7) / increase brightness (9)
   • decrease volume (*) / increase volume (#)

   If you are the Administrator, you can also record video clips by accessing the main menu (0).

3. Who is the Administrator to the camera?

   The first person to access to view the camera is the Administrator. Thus customers are advised to set the Administrator rights immediately upon purchase before informing your friends of their access rights.

4. Can I assign the Administrator's right to another mobile number?

   Yes, you can but this is not recommended. Please refer to the User Guide under Changing of Administrator Number.

5. Who can I invite to view my camera(s)?

   You can invite those who are on 3G Mobile, Globalcctvsec Video Call subscribers to view the camera(s). You must add their numbers to the Access List and your PIN must be given to them in order for them to view the camera(s)

6. How many numbers can I add to my Access List?

   A maximum of 20 numbers can be added to the Access List, including the Administrator number

7. Is there a time lapse in viewing the camera?

   No, it's real-time viewing.

8. Is there a recording feature?

   Yes. However, only the Administrator has the exclusive right to record, ensuring that the Micro SD card is properly inserted before the recording can be done. Images during normal viewing will not be stored.

9. How long can I view the camera per session?

   The maximum video call duration per session is 3 hours. If the video call duration is more than 3 hours, the call will be disconnected automatically.

10. How many cameras can a customer subscribe to?

    Each Mobile LIVECam service subscription entitles one camera. Customers can subscribe to multiple subscriptions for multiple cameras, as long as it is within the guidelines of Globalcctvsec Mobile.

11. How many people can access to the same camera at any one time?

    Only 1 person can access to the same camera at any one time.

12. What is infrared mode?

    Infrared mode allows users to view the camera when the environment is dimly lit. The Mobile LIVECam camera will turn on infrared spotlight in lowly lit environments.

13. How do I make changes to the Access List?

    Only the Administrator can make changes to the Access List by accessing the main menu during the 3G video call, or via the SMS commands. For the list of SMS commands, please refer to User Guide.

14. Can I use the service and view the camera installed at home when I am overseas?

    Yes, as long as there is 3G coverage overseas. When you call into the Mobile LIVECam number, you will be prompted to enter your mobile phone number and PIN. IDD charges apply.
    Click here for 3G roaming destinations.

15. Can I bring the Mobile LIVECam and use overseas?

    No. The service is meant for local usage.

16. Why is there a difference in the SMS command for setting Camera Beep Alert?

    This is due to a different software version. Customers are advised to use 'buzz' if 'beep' does not work.

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PIN Management

1. What is my Mobile LIVECam's default PIN?

   Default PIN is "0000"

2. How can I change the Mobile LIVECam PIN?

   Only the Administrator can change the PIN by accessing the main menu during the 3G video call, or via the SMS command. For the list of SMS commands, please refer to User Guide.

3. What will happen if I enter the wrong PIN?

   There is a maximum of three attempts. The video call will be disconnected on the third wrong attempt.

4. How do I manage the access rights to my Mobile LIVECam?

   The PIN is applicable to all people in the Access List. You must remember to inform everyone in the Access List if you change the PIN for the camera.

5. What should I do if I forget the PIN or the Administrator number?
   

   Please bring your Mobile LIVECam to the vendor stated in the warranty card to reset the PIN or Administrator Number. This will erase all your settings in the camera, restoring it to the factory default settings.

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Charges

1. What is the Mobile LIVECam service subscription fee?

Note:

1. If customer terminates before 3 / 24 months, he/she will still have to pay the subscription of the remaining months.
2. Prices stated above are inclusive of prevailing GST.

1. Will I get billed for video recording?

   Prevailing video call charges apply when the Administrator calls into the camera, but once the recording duration has been entered and recording initiated, the video call will end and charges stop. Recording commences in offline mode.

   Administrator will be notified via SMS once the recording is completed, or if the recording is disrupted via an incoming video call. SMS notification by the Mobile LIVECam USIM is chargeable at $0.05 each.

2. I received SMS notifications from the Mobile LIVECam camera, do I need to pay for it?

   As a recipient of the SMS, you will not be charged.

   However, the SMS initiated from the Mobile LIVECam USIM eg. notification upon the completion of the video recording, is chargeable on a pay-per-use basis of $0.05 each under your Mobile LIVECam account.

3. As the administrator of the Mobile LIVECam, is there any other charges that I may incur?

   You may incur charges for the sending of SMS commands to manage the camera's settings. The charges are billed to the Administrator's mobile service account.

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Billing

1. How much do I have to pay each time I access my Mobile LIVECam?

   Video call to Mobile LIVECam will be charged at prevailing video call rates beyond bundled airtime as per price plan for 3G Mobile, Video Call and/or Video Call on BroadBand.

2. Will I be billed when the invited party access to view my Mobile LIVECam?

   No, the access charges will be billed to the invited person who access to view your Mobile LIVECam.

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Application

1. Where can I go in order to subscribe to this service?

   You may go to any of our hello! stores to apply for subscription.

2. What are the documents required for verification?

   The original NRIC of the applicant is required for verification. For SME customers, the authorized personnel have to produce their original NRIC, Authorisation Letter and Business Registration Certificate.

3. Are there any charges that I will incur at the point of sign up?

   At the point of sign up, you need to pay for price of the camera if you are paying upfront.

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Activation

1. How long does it take to activate this service?

   The SIM card is a pre-activated card, thus the Service is in use the moment you sign up for it.

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Cancellation of Application

1. Can I cancel the application and return the camera?

   No. The Service is activated the moment you sign up for it. If you do not wish to continue with the service, you can arrange for termination. Penalty applies.

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Terms and Conditions

1. Is there any minimum subscription period?

   Yes, a 3-month contractual period applies for customers who make upfront payment for the camera whereas a 24-month contractual period applies for customers who opt for a promotional pricing or installment plan for the camera.

2. Is there any equipment contract period?

   If you sign up for 24-month installment scheme for the equipment, there will be a contractual period of 24 months on the equipment on top of the subscription contractual period.

   In the event you terminate the service within 24 months, there will be an equipment penalty imposed. Equipment penalty = remaining months * monthly installment rate.

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Camera Related

1. What is the price of the Camera?

LJ-M69 ,price depends on the quantities ordered.

1. What are the specifications of the Cameras?

*Subject to Network Status

1. Will the Access List and PIN be affected if I reset the camera?

   No, the Access List & PIN will not be affected.

2. What is the use of the 'CLEAR' button?

   The 'CLEAR' button allows you to clear all the numbers in the Access List except the Administrator number by pressing it for more than 3 seconds.

3. Is there any warranty for the camera?

   There's a 1 year warranty for the camera and 6 months warranty for the battery from the date of purchase

   Vendor's contact :
   Global CCTV Security Co.,ltd

4. Can I use my own camera?

No. The cameras are bundled in the service package and your camera may not support the function for this service.

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Termination

1. How do I terminate my subscription for the LIVECam Service?

   Please call 186 for termination.

2. How long does it take to for the termination to be effective?

   It will take 3 working days.

3. Will there be any pro-ration of the bill?

   Yes. The bill will be pro-rated if you are out of contract.

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Trouble Shooting

1. Why can't the Mobile LIVECam be powered on?

   Please check the colour of the power indicator. If the power indicator isn't on, please charge the Mobile LIVECam. If the colour of power indicator is Cyan, please check if the USIM card is valid and is not locked. You can check if the USIM card is locked by inserting it into a mobile handset. If it prompts you to input a PIN when you power on the handset, please set the switch of the PIN off. After you have confirm the USIM card is valid and not locked, insert it back to the USIM Card Slot and press Reset Key to power on the Mobile LIVECam.

2. Why can't I initiate a Video Call to the Mobile LIVECam?

   Please check the colour of the signal indicator. If the signal indicator is not lit, the Mobile LIVECam hasn't powered on normally. Please press 'Power' key to power on the Mobile LIVECam.

   If the signal indicator is red (flash), there is no 3G network available or the signal of the 3G network is very weak. If the signal indicator is yellow (flash), the Mobile LIVECam is working properly. If you are unable to initiate a video call to the Mobile LIVECam, please check if your handset is under roaming or if your phone number is in the Access List. If your handset is roaming or the phone number is not in the Access List, you will not connect to the Mobile LIVECam successfully.

3. Why isn't the communication stable when I dial video calls in some places?

   The communication can be unstable when either the caller or the camera loses a stable 3G signal. Please try again later or contact your service provider.

4. Why isn't there any notifying tone when I dial up a video call?
   

   There are relative settings in the Mobile LIVECam. As an Administrator, you can set the switch of the notifying tone on/off by initiating an SMS command.

5. Why is there echo when using the Mobile LIVECam in some places?

   It happens when the volume is too high or your handset is too close to the Mobile LIVECam.

6. Why can't the handset display the main menu and/or control the Mobile LIVECam via SMS?

   It is because your number is not the Administrator number. Only the Administrator number can set the parameters of the Mobile LIVECam.

7. Why can't the video call be connected when the Mobile LIVECam works properly?

   Please check whether your handset is roaming or if you have subscribed to the Caller Number Non-Display service.

   If you receive the SMS prompt:" The Access List has reached its limit, you can't be connected." At this time, you can press the "CLEAR' button to clear the 19 numbers saved in the Mobile LIVECam except for the Administrator number, or delete some of the numbers in the Access List through the Administrator Number.

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